Leakage controlled
Secondary damage is dealt with early: water turning into mould, soot moving through the ventilation, contamination carried along access routes.
For insurers and loss adjusters
We take complex contamination claims off your desk. The loss is contained early, the scope is backed by laboratory evidence, one named lead manages every specialist, and the closing file arrives complete.
Live incident? Call 0800 002 5144.
What changes on your claim
Contamination claims grow when secondary damage is missed, when a scope cannot be explained and when nobody owns the job. These are the outcomes we are accountable for.
A scope you can defend
Every line is backed by readings, samples or independent laboratory results, so the scope stands up to review and reflects the real extent of the loss.
One point of contact
A named lead coordinates the laboratories, ventilation engineers, electrical and construction specialists. You deal with one person for the whole job.
Policyholders looked after
Homeowners are told what to do from the first call and dealt with calmly and discreetly by a veteran-led team.
Back in use sooner
Containment keeps unaffected areas running, larger sites run on shifts, and re-occupation follows a post-remediation assessment.
A complete closing file
Surveys, laboratory results, the remediation scope, waste documentation and verification, ready to close the claim.
What lands in your file, and when
Each stage produces evidence you can put straight on the claim.
First visit
Initial findings, immediate safety actions taken and a photographic condition survey, with the testing and next steps we recommend.
After testing
Sampling records, independent laboratory results and a contamination map of the affected zones.
Before works start
A site-specific remediation scope: treatment areas, contamination zones, materials to remove and materials that can be cleaned, cleaning method, containment, waste streams, equipment, staffing and programme.
At handover
Post-remediation assessment, waste documentation, and verification and handover records.
One incident. One coordinated response.
Complex contamination incidents can involve several disciplines. We bring the specialists the incident needs into one project, so you are not coordinating several companies.
One coordinated project. Clear evidence. Clear responsibilities. Clear remediation plan.
- Environmental testing
- Independent laboratory analysis
- Scientific and occupational hygiene input
- Ventilation contractors
- Electrical contractors
- Construction professionals
- Remediation crews
Laboratory fire and chemical incident
Four floors and a basement contaminated, with incomplete hazard data. Sampling, contamination mapping and a full remediation strategy turned it into an evidence-based scope for the whole building.
Schematic of the affected building. Not to scale; affected areas are indicative.
4 + 1Floors plus basement, stairwells and communal areas
10 of 10Air-handling units positive for soot
15Specialists across two shifts, 5am to 9pm
60 daysRemediation plan
From a single room to a multi-storey building
Small jobs get the same assessment, evidence and verification as large ones. On bigger sites we add teams under the same lead.
- Rooms, flats, houses and HMOs
- Care and supported living
- Commercial premises and offices
- Construction sites
- Schools and universities
- Laboratories and technical environments
- Industrial premises
- Multi-storey buildings
Questions from claims teams
Where do you work?
Cambridge, London and East Anglia.
How quickly can you attend?
Our aim is to have the right member of the team on site within 24 hours, subject to location, site conditions and the nature of the incident.
What documentation do we receive?
Photographic surveys, sampling records and laboratory results, the remediation scope, waste documentation and verification at handover.
Who does the laboratory analysis?
Independent specialist laboratories, chosen to suit the hazard.
Can you work in occupied or sensitive buildings?
Yes. Containment, controlled access and shift working protect occupants, research and day-to-day operations.
Which incidents do you cover?
Fire and smoke, flood and water, mould, chemical and laboratory incidents, and biohazard and trauma, including bird contamination and hoarding.
Put us on your panel
- Capability statement on request
- A call to walk through how we run a claim
- Live incidents through the emergency response line